O&O Professional Scalp Care will try our best to ensure that you are happy and satisfied shopping with us. If you are not satisfied with your purchase for any reasons, please email us and let us know how we may help to support@ooscalp.com.my and our customer service team shall contact you soonest possible.

1. Cancellation

1.1 We may cancel your Order if your product(s) is not available for any reason. You are entitled to a refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.

1.2 The Customer may cancel the order at no charge if the notice is given is at least 24 hours prior to the delivery date and time for Normal Delivery order (3 to 12 days delivery). Please refer to shipping option in order check out page.

1.3 The Customer may cancel the order at no charge if the notice is given before the order shipped out by our delivery for Fast Delivery order (same day or next day delivery arrangement). Please refer to shipping option in order check out page.

2. Return

2.1 You are advised to check, inspect and examine your items upon delivery. Our rider will assist you in this process. You are entitled to reject items that are found damaged on delivery or item provided not as ordered. O&O Professional Scalp Care reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from O&O Professional Scalp Care management.

2.2 We allow you to reject the following category of Goods within the specific time:

a) Perishable Goods and Semi Perishable Goods (example fish, vegetables, dairy products, fruits, bread, onion, potato, pies, cake etc.) – at the time of delivery;

b) Non Perishable Goods (example supplements, dry goods, cosmetic, toys, household products etc) – at the time of delivery.

3. Refund

3.1 We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance with the following payment method upon placement and/or completion of your Order:

(i) Payment via FPX, e Wallet, credit card or debit card

We will notify you via email on the approval of refund and you are advised to check with your issuer bank on the status of refund (each issuer bank will have different time period to reflect the refund sum in the bank account/ statement).

3.2 All refunds for orders will be processed net of discount. For example, if you used a 10% discount voucher for your order and would like to reject an item which has an original price of RM10.00, your final refund amount for the item will be RM9.00.